Your information matters to us.

1. Introduction

This Privacy Policy explains how RECAP Senior Ecosystem (“RECAP”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you use our website, contact us, or request our services.

2. Information we may collect

We may collect personal information such as:

• Full name
• Phone number
• Email address
• Property or living situation details
• Service interests and inquiry information
• Any other information you voluntarily submit through forms or communication

3. How we use your information

We may use your information for purposes such as:

• Responding to your inquiry or assessment request
• Recommending suitable RECAP services
• Managing appointments, follow-up, and customer support
• Improving our website, service delivery, and communication
• Internal administration and service coordination

4. Data sharing

RECAP does not sell your personal information. We may share relevant information only when necessary for service delivery, support coordination, or compliance purposes, including with service partners, professional advisors, or internal team members involved in assisting your case.

5. Data protection

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee absolute security, and users should also take reasonable care when sharing sensitive data online.

6. Cookies and website analytics

Our website may use cookies, analytics tools, or basic tracking technologies to help us understand website usage and improve the visitor experience.

7. Retention of information

We may retain personal information for as long as reasonably necessary for service delivery, support follow-up, legal compliance, record keeping, or legitimate business purposes.

8. Your rights

Subject to applicable law, you may request access to your personal information, ask for corrections, or raise concerns regarding how your information is handled.

9. Third-party services

Our website or workflows may use third-party services such as form tools, analytics, payment tools, communication tools, or hosting platforms. Those providers may have their own privacy policies and practices.

10. Updates to this policy

RECAP may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date when appropriate.

11. Contact us

If you have questions about this Privacy Policy, please contact us at:

Email: hello@recapcare.com
WhatsApp: +6013-386 6827